Need information about Nuvola Zero products, your order or shipping?
Find answers to our most frequently asked questions below.
Yes. All Nuvola Zero products are sugar-free and contain zero carbohydrates. You can find the full nutritional information on each product page and on the product packaging.
Yes. All Nuvola Zero products are gluten-free.
Yes. All Nuvola Zero products are lactose-free.
You can find the full list of ingredients, nutritional information and other product-specific details on each product page and on the packaging.
Any allergens present are clearly indicated in the ingredients list on the product page and on the packaging. We always recommend checking this information before consuming the product.
Storage instructions may vary depending on the product. Always follow the instructions provided on the packaging.
The expiry date or best-before date is printed on the packaging of each product.
Some products may occasionally be temporarily out of stock. We recommend checking our online shop regularly for updates on availability.
No. You can shop at Nuvola Zero without creating an account.
Creating an account makes it easier to view and manage your orders and gives you access to the Nuvola Zero Loyalty Programme, allowing you to earn points on your purchases.
Click the account icon on the website and select the option to register. Enter the required information and complete the registration process.
On the login page, select “Forgot your password?” and follow the instructions sent to you by email.
Log in to your account to view and update your personal details. If you are unable to change any of your information, please contact us at info@nuvolazero.it.
You can request the deletion of your account by emailing info@nuvolazero.it and providing your name and the email address used to register.
To join the Loyalty Programme, you need to create a Nuvola Zero account. When you make purchases while logged in to your account, you can earn points in accordance with the programme terms and conditions.
Points are credited to your account once your order has been completed. If your points balance has not been updated, contact us at info@nuvolazero.it and include your order number.
You can pay for your order using:
For card payments, the main card networks supported by our payment gateway are available, including Visa, Mastercard and American Express.
Check that the details you entered are correct and that your chosen payment method is enabled for online purchases. If you’re unsure whether your payment or order went through successfully, contact us at info@nuvolazero.it and, if possible, attach a screenshot of the error message.
Once your purchase has been successfully completed, you will receive an order confirmation email at the address provided during checkout.
Make sure you have completed all required fields correctly and check your shipping and payment details. If the problem persists, email us at info@nuvolazero.it and, if possible, attach a screenshot of the error message.
We prepare orders as quickly as possible. If you need to make a change, contact us immediately and we will do our best to update your order before it is handed over to the courier.
If you contact us during business hours, Monday to Friday, we can check whether your order can still be cancelled. We recommend getting in touch as soon as possible after placing your order and providing your order number.
Shipping costs depend on the destination and the delivery service selected. The exact shipping cost is always displayed at checkout before payment.
Shipping is free on orders of €49 or more.
The free-shipping threshold is calculated based on the actual value of the products after any offers, promotions or discount codes have been applied.
We ship throughout Italy and internationally. Shipping availability may depend on local regulations, restrictions and the delivery services available in the destination country.
The destinations currently available and the relevant shipping options are displayed at checkout.
Orders are prepared and handed over to the courier within 24 business hours, Monday to Friday.
Orders placed at weekends or on public holidays will be processed from the next business day.
Once your parcel has been handed over to the courier, delivery times depend on the shipping service selected and the destination.
Any delivery estimates provided by the courier therefore apply from the time the parcel is collected, rather than from the time the order is placed.
Once your parcel has been handed over to the courier, you will receive an email containing the tracking information you need to follow your shipment.
This means that we have received your order and it is currently being prepared or processed. Once your parcel has been handed over to the courier, you will receive your shipping information.
It may take a few hours after you receive your tracking details for the courier to register the first update. If your tracking information remains unchanged for an extended period, contact us and provide your order number.
If your parcel has not yet been handed over to the courier, we may still be able to change the delivery address. Contact us as soon as possible and provide your order number and the new address.
Once the parcel has been collected by the courier, it may no longer be possible to change the delivery address.
First, check whether the parcel has been accepted by a family member or neighbour, or whether the courier has left it in a safe place. If you still cannot locate it, contact us with your order number and we will carry out the necessary checks with the courier.
If you receive a damaged product or packaging that has been compromised, contact us at info@nuvolazero.it, providing your order number and clear photos of both the product and its packaging.
Once we have reviewed your claim, we can arrange a replacement or, where applicable and upon request, issue a refund.
Contact us and provide your order number and details of the missing item. We will look into what happened and assist you accordingly.
Contact us with your order number and attach a photo of the product you received. We will look into the issue straight away and let you know how to proceed.
For food safety and hygiene reasons, we cannot accept returns of products that have been opened or whose seal has been broken, where provided for under applicable law.
Any exclusions from the right of withdrawal applicable to certain categories of food products under current legislation also remain applicable.
If you receive a damaged or defective product, or if the packaging has been compromised, contact us and send photos of the product you received. We will review your request and let you know how to proceed.
If your request is approved, you may choose, where applicable, between a replacement product and a refund.
Refunds are issued using the same payment method used for the original order, unless otherwise agreed. Processing times may vary depending on the payment method used.
If you purchased your products through Amazon or another retailer, any queries relating to your order, shipping, delivery, payment or returns must be handled by the customer service team of the platform or retailer where the purchase was made.
Enter your code in the relevant field at checkout before completing your payment. If the code is valid and all applicable conditions are met, the discount will be applied to your order automatically.
No. Discount codes cannot be combined, so only one discount code can be used per order.
Discount codes generally cannot be combined with other promotions or applied to products that are already discounted, unless otherwise stated in the terms and conditions of the specific promotion.
Check that the code has been entered correctly, with no extra spaces, that it has not expired and that all the conditions of the promotion have been met.
Also check that your basket does not contain only products or offers that are excluded from the discount code.
You can subscribe using the dedicated form on our website. Subscribing to the newsletter does not automatically create a Nuvola Zero account.
After subscribing, check your Spam, Promotions and Junk folders as well as your main inbox.
If email confirmation is required, make sure you have completed the subscription process by confirming your email address.
Enter the code in the relevant field at checkout before completing your payment. The discount will be applied as long as the applicable terms and conditions are met.
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our marketing emails.
If you haven’t found the answer you’re looking for, get in touch. We’re here to help.
Email: info@nuvolazero.it
Phone: +39 059 8677724
WhatsApp: +39 393 9043021
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